Data controller: ONA SOL, S.L.U., (hereinafter, “Port Hotels”)
Address: Calle Estocolmo, 4 – 03503 – Benidorm (Alicante)
Email: rgpd@porthotels.es
Main purpose of processing: Your data will be used to manage your browsing of the Port Hotels Website as well as, where appropriate, to establish, maintain and manage the commercial, contractual or pre-contractual relationship with you, processing your queries or requests and sending advertising and commercial information.
Legitimizing basis: Depending on the case, the data will be processed based on obtaining consent, the execution of the contract between you and Port Hotels, the legitimate interest of Port Hotels or the application of pre-contractual measures.
Potential recipients of the data:
- Third parties to whom Port Hotels is obliged to transmit information, such as public authorities. Companies within the business group to which Port Hotels belongs, included within the hotel sector.
- Companies within the business group to which Port Hotels belongs, included within the hotel sector.
Data protection rights: You can revoke at any time the consent granted for the processing of personal data by Port Hotels, as well as exercise, if you are interested, your rights of access, rectification, deletion, limitation or objection to data processing, data portability, as well as not to be subject to automated decisions. You can do so by sending a request to ONA SOL, S.L.U. at Calle Estocolmo, 4, 03503, Benidorm (Alicante), or to the following email address: rgpd@porthotels.es, attaching a copy of your ID or documentation proving your identity.
1. Information about Port Hotels
This document regulates the privacy policy of the website owned by Port Hotels (hereinafter, the “Website”).
Port Hotels is a Spanish hotel chain, mainly dedicated to the provision of hotel services in the province of Alicante. For your information, the identification details of the company are listed below:
Company name: ONA SOL, S.L.U., (hereinafter, “Port Hotels)
NIF: B-03495116
Address: Calle Estocolmo, 4, 03503, Benidorm (Alicante)
Email: rgpd@porthotels.es
1.1. Application of this Privacy Policy
This Privacy Policy regulates the processing of data carried out by Port Hotels in relation to users who access or contact Port Hotels through the Website - http://www.porthotels.es/ -. The foregoing would include the processing of personal data of (i) clients and/or potential clients, (ii) suppliers and/or possible suppliers, (iii) employees and/or candidates and (iv) any other user who accesses or transmits information through the Website.
Therefore, this Privacy Policy reflects the information regarding the processing of personal data with respect to the different categories of interested parties indicated.
For more information regarding the processing of data of clients who contract the products and/or services of Port Hotels, you should access the Client Privacy Policy.
2. Personal data processed by Port Hotels, purposes and legitimacy
You are informed that all the data that Port Hotels requests or may request from you is necessary for the purposes described in this Privacy Policy and failure to provide it would make it impossible to contact you or manage the request you make to Port Hotels. Likewise, Port Hotels reserves the right not to respond to or process requests that do not include the data requested.
You guarantee the veracity of the personal data provided to Port Hotels. Port Hotels may periodically request the review and update of the personal data it keeps about you.
On the Website you can find information that may be useful in order to learn about the services offered by Port Hotels. In this sense, Port Hotels will only request and process the data necessary to process the query made, provide the contracted service or be able to start and maintain a commercial, contractual and/or pre-contractual relationship with you.
Below are described the different purposes for which your personal data is processed and the bases that legitimize the processing:
i. Legitimation by the execution of the service contract between you and Port Hotels or application of pre-contractual measures:
· Manage the reservations made by Port Hotels clients through the Website, which includes managing the queries received from them and monitoring the relationship maintained.
· Manage the relationship with the different users of the Port Hotels Website, attending to their requests and following up on the relationship maintained.
· Manage the registration in the form enabled for subscribing to job offers, as well as, where appropriate, the subsequent monitoring of the application submitted.
ii. Legitimation by legitimate interest:
· Carry out statistics, studies and analysis of our clients, for which we will carry out a commercial profile based on browsing habits, consumption and preferences shown during the stay in our hotel and/or the use of our services by the interested party. Our legitimate interest in carrying out such processing lies in improving our commercial offer and a better understanding and continuous improvement of our business. Port Hotels will process the data for the indicated purposes while the results poured by the statistics, studies and analysis carried out are valued.
Transfer the data to the rest of the Companies of the PORT HOTELS Group as a consequence of the centralization of administrative and IT processes existing within the PORT HOTELS Group. Port Hotels will process the data for the indicated purpose while the corresponding administrative and IT processes are carried out.
iii. Legitimation by express consent:
· In case you authorize it, carry out commercial communications of other products and services of our own or of third parties (including the companies of the Port Hotels Group) different and/or complementary to those you have contracted, by email or by any other means of communication, both during and after the termination of this contractual relationship.
· In case you authorize it, manage contact requests, as well as any other request made by any other form that may be enabled on the Website.
2.1. Data processing linked to mere browsing of the Website
Mere browsing of the Website may imply the processing of personal data. For more information about the processing of personal data through mere browsing of the Website, you can access the Cookies Policy.
3. Third parties to whom your data may be transmitted
The personal data you provide to Port Hotels may be communicated to the following categories of recipients:
- Third parties to whom Port Hotels is obliged to transmit information, such as public authorities, in order to comply with the requirements of said authorities and the applicable regulations, where appropriate.
- Companies that are part of the PORT HOTELS Group, belonging to the hotel sector, in order to properly manage your contractual or pre-contractual relationship, as a consequence of the centralization of administrative and IT processes existing within the Group, as well as for commercial purposes in the event that you have given your consent for it.
4. Data security
Port Hotels has appropriate policies and technical and organizational measures to safeguard and protect your personal data against illegal or unauthorized access, accidental loss or destruction, damage, illegal or unauthorized use and disclosure.
We will also take all reasonable precautions to ensure that our staff and employees who have access to your personal data have received adequate training.
In any case, the user is informed that any data transmission over the Internet is not completely secure and, as such, is carried out at their own risk. Although we will do our best to protect your personal data, Port Hotels cannot guarantee the security of personal data transmitted through our Website.
5. Data retention
The retention period of your data will be determined based on the duration of your relationship with Port Hotels and the periods established by law. In this sense, the criteria that Port Hotels uses to set the retention periods of your data have been determined in accordance with the requirements established in the applicable legislation, regulations and regulatory guidelines, as well as the operational requirements of Port Hotels related to the correct management of the existing relationship with the different categories of interested parties.
In this sense, your data will be kept while you maintain any commercial or contractual relationship with Port Hotels.
Once it is finished, your personal data will be deleted at the time when all the necessary actions have been carried out to manage and conclude any obligation that may remain between the parties, carrying out in that period, all the necessary administrative procedures, except in those cases in which you have provided us with your express consent to send you commercial communications, in which case your data will be kept until you show your opposition.
Without prejudice to the foregoing, your data will be kept duly blocked, while liabilities may arise from the execution of our contractual or pre-contractual relationship, as well as for compliance with other legal obligations of Port Hotels.
In this regard, Port Hotels guarantees that it will not process the data unless it is necessary for the formulation, exercise or defense of claims or when it is required to provide them to the Public Administration, Judges and Courts during the limitation period of their rights or legal obligations.
6. Your data protection rights
You may contact Port Hotels when you deem it appropriate, being able to exercise your rights of access, rectification, deletion, limitation, opposition, as well as the right to data portability and not to be subject to automated decisions, by sending a request to ONA SOL, S.L.U. Calle Estocolmo, 4, 03503, Benidorm (Alicante), or to the following email address: rgpd@porthotels.es, attaching a copy of your ID or documentation proving your identity.
Likewise, you are informed that you may revoke the consents granted when you so wish, contacting ONA SOL, S.L.U. to the address or email address indicated above.
Finally, in the event that you wish more information about your rights regarding data protection or need to file a claim, you can contact the Spanish Data Protection Agency, with address at Calle Jorge Juan, 6, 28001, Madrid, in order to safeguard your rights.
7. More information
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
8. Contact Port Hotels
If you have doubts or questions to transmit to Port Hotels in relation to the processing of your personal data, you can write to:
ONA SOL, S.L.U. - Calle Estocolmo, 4, 03503, Benidorm (Alicante), or to the following email address: rgpd@porthotels.es
© 2025 ONA SOL, S.L.U. All rights reserved.
Last updated: May 2025