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I WANT TO JOIN THE CLUB!

Register now to access the exclusive discount on Private Sales when they open.

Frequently Asked Questions

  • What is Port Shapers and how do I join?
    Port Shapers is Port Hotels' free loyalty club. By joining, you gain access to exclusive Private Sales like those during Black Friday, and enjoy benefits such as tier discounts, VIP services at the hotel, and unique sweepstakes.

    You can register for free on this page or [see all the benefits here ].
  • When do Black Friday Private Sales start and who can access them?
    We can't announce the dates yet, but we'll let you know by email as soon as they become available.

    Only registered members will be eligible for the special -40% discount.

    Other users will only see the standard 15% discount available on the website.
  • Is the Black Friday discount applied automatically or do I need a code?
    You don't need any code.

    During Private Sales, simply log in to your Port Shapers profile with your email and password, and the 40% discount will be automatically applied.
  • Can I take advantage of the discount if I already have a reservation?
    No. The Black Friday discount only applies to new reservations made during the promotional period.

    If you already have a confirmed reservation, it cannot be modified to apply the discount.
  • When can I travel with the Black Friday discount?
    You can travel any time of the year with the discount except December 25th, 31st, and February 14th.

    At Port Hotels, we don't apply seasonal restrictions to our promotions, so you can enjoy the Black Friday discount without excluding dates such as long weekends, holidays, or summer (subject to availability).
  • What additional benefits do I get as a Port Shaper, besides Black Friday?
    As a Port Shaper, you enjoy exclusive benefits with each stay, which increase based on your level within the club.

    Benefits include ongoing discounts, a free spa at select hotels, VIP amenities, a welcome gift, sweepstakes, and much more.

    See all the benefits on [ this page ].
  • What do I have to do to level up in Port Shapers?
    You level up in Port Shapers based on the number of nights you've spent staying at Port Hotels:
    - Level 1: 0–7 nights
    - Level 2: 8–24 nights
    - Level 3: 25 or more nights

    Important: The level change is applied after your stay, not at the time of booking.
  • How much does it cost to join Port Shapers?
    Nothing. Joining Port Shapers is completely free and gives you immediate access to discounts, exclusive benefits, and private sales like Black Friday.
  • What payment methods do you accept?
    At Port Hotels, we accept a wide variety of payment methods so you can book with complete convenience and security:
    - Credit or debit card (Visa, Mastercard, American Express)
    - Bizum
    - PayPal
    - Scalapay, with split payments
    - Bank transfers (for the Flexible Rate and at least 3 days before check-in)
    - Direct payment at the hotel (for the Flexible Rate)

    Check the available options during the booking process.
  • What types of rates can I choose when booking?
    When booking at Port Hotels, you can choose from different rates depending on your needs:
    - Flexible Rate: Allows free modifications and cancellations up to 48 hours before check-in.
    - Non-Refundable Rate: Ideal for securing the best price, this rate offers an extra 10% discount. No exchanges or returns are allowed.

    Option to include Additional Services in all rates: Parking, Spa, welcome amenities, or additional experiences.

    Always check the conditions of each rate before confirming your reservation.