Can I cancel my reservation? What expenses would I have?
Yes you can. Please keep in mind that cancellation costs are incurred if it is not done at least 24 hours before the day of arrival. To cancel or modify a reservation, contact us at centralreservas@porthotels.es or call us at (+34) 966 803 232
How do I know if my reservation is confirmed?
Once the purchase process is finished, you will receive an e-mail with the confirmation of your reservation. Check your inbox within 24/48 hours from the time of purchase and check that you have received it. We advise you to also check your spam folder just in case. This will be the document that you must present upon arrival at the hotel. You can also check the status of your reservation by calling us at (+34) 966 803 232
What are the accepted payment methods?
You can pay in cash or by credit or debit card (Visa or MasterCard) upon arrival at the hotel. At the time of purchase, credit card information is requested only as a guarantee of the reservation.
Should I add small children or babies to the reservation?
Yes, it is necessary to include all occupants. You will find in our booking engine the Adults, Children and Babies fields to complete them with the characteristics of your reservation.
Can I request a cot? What is its cost?
If you require this service, you must request it by e-mail to the hotel, by calling (+34) 966 803 232 through our contact form. You can access it from the main menu of our website. This is a free service subject to availability on the day of your arrival at the hotel.
Do you allow pets?
No, pets are not allowed. With the exception of our hotel Port Feria Valencia, and Port Elche, if you want to come with your pet, add it in the reservation process.
Is there parking? Can I reserve it? What price is it?
Some of our hotels have a private parking service. You can include parking as an additional service and your place will be reserved. Contact available in the main menu of our website.
Can I leave the room later?
Yes it is possible although we cannot guarantee it. For departures after 12:00 pm, contact our reception staff as this possibility depends on the availability of the day. Our staff will also inform you of the price and the different options.
Can you store my luggage when I check out the room?
Yes, without any cost. We take care of him until you leave our accommodation.
Is there an iron available to the client?
Our hotels have a laundry service (with an additional cost) where you can leave your clothes to be washed and ironed or simply ironed. Normally, they can dispose of their garments the day after collection. All our hotels have an iron available to the client (free service). Contact our reception staff for more information.
Can you smoke in the hotel?
Smoking is not allowed in the rooms or closed spaces (lounges, restaurants, etc.). The hotel marks the areas where smoking is allowed.
