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SECURITY MEASURES

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PREVENTION AND HEALTH SECURITY MEASURES

At Port Hotels we care about the health and safety of our clients and our employees, now more than ever. To guarantee the wellbeing of everyone, we have developed and implemented a series of measures, following the recommendations of the health authorities and the guidelines that have been drawn up by the touristic industry.

A new normal with the affection of always

The new normality requires that, in addition to the resources that Port Hotels makes available to everyone during these times, each person must be responsible for guaranteeing the following conditions:

• The use of a mask is mandatory if it is not possible to guarantee a 1.5m distance from other people.

• Frequent hand washing and use of hydroalcoholic gels or hand sanitizers.

• Maintain a social distance of 1.5m with people from outside the family or coexistence environment, and respect the hotel signs that have been designed to make it possible.

• Avoid greetings such as hugs, kisses, handshakes….

• Respect the limitations in capacity established in common areas, and particularly in those in which there is no physical control.

• Cover your mouth and nose with a flexed elbow or tissue, when coughing or sneezing, and throw away the tissue into a closed bin.

• Avoid touching your mouth, nose or eyes in public spaces.

• Do not stay in the room during cleaning or maintenance services.

WHAT TO DO IF YOU SHOW SYMPTOMS OF COVID-19

At the first signs of symptoms compatible with COVID-19 disease (fever, cough or respiratory distress), the client will have to:

• Self-isolate in the room with his/her cohabitants.

• Inform the hotel by telephone (reception / customer service) of the situation.

GENERAL MEASURES

• The Port Hotels staff is equipped with regulatory PPE (personal protective equipment) to guarantee the health and safety of clients and their own.

• The capacity of the common areas (elevators included) has been reduced and the furniture has been rearranged to guarantee the safety distance.

• Hydroalcoholic gel dispensers have been distributed in the areas of maximum influx of people.

• The client will find an individual bottle of hydroalcoholic gel amenity in the room.

• Removal of decorative elements or accessories of greater exposure in rooms or common areas that may be the focus of infection.

• We constantly change the air in the common areas, at a temperature between 23º and 26º, and we clean the filters in a more frequent manner.

RECEPTION MEASURES

• The hotel disinfects everything that is handed out to the client (room keys, etc.).

• We have hydroalcoholic gel on every counter.

• The reception staff have all the informative resources about the preventive measures against Covid-19 if a client were to ask.

• We have reinforced the cleaning and disinfection of the counters.

CLEANING MEASURES

• Cleaning of all common areas has been reinforced with cleaning products that are registered and approved against viral diseases (certification available upon request).

• Our laundry ensures and certifies the washing and treatment of clothing at more than 60º with disinfectant products.

• Disposable cleaning supplies are individual for each room (cloths, gloves, etc.)

MEASURES IN THE RESTAURANT

• The dining room capacity has been reduced and the tables have been rearranged to guarantee the safety distance of 1.5 meters between non-cohabitants. If necessary, and occupation allows it, shifts will be held for lunch and dinner services.

• Continuous cleaning and disinfection of the dining and buffet areas.

• Each client will have individual disposable tablecloths, as well as disinfected cutlery that will be handed out in single-use cases. We increased the number food items that are served individually.

• Anything that cannot be served individually will be served by dining room staff to avoid manipulation of food and/or common utensils by customers.

• At breakfast, it will the dining room staff serving the food to customers.

• In areas where queues are likely to happen, social distance has been marked on the floor to guarantee everyone’s safety.

• The dining room staff will be in charge of distributing the cutlery to customers.

• The shared oilcans and saltshakers have been replaced by individual sets of oil, vinegar, salt and pepper.

MEASURES FOR THE SPA AND THE GYM

• The capacity of the spa and the gym has been reduced to a maximum of 10 people at a time.

• Disinfection of the equipment straight after each use.

ALLIED WITH TECHNOLOGY

• We have created the JUST TRIP rate that includes health insurance (including COVID-19), loss of flights, suitcases, medical services for other circumstances, etc. And all this, free of charge with free cancellation in case of some of the reasons stipulated in the tariff conditions.

• We have implemented the Pre Check-In to facilitate arrival at the hotel and so that the client has to wait the minimum time before starting to enjoy their well-deserved vacation.

• Express Check-Out and sending of invoices via email.


 
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Elche

  • HOTEL HUERTO DEL CURA
  • HOTEL JARDÍN MILENIO
  • PORT ELCHE
  • All hotels in Elche

Benidorm

  • PORT BENIDORM
  • PORT FIESTA PARK
  • PORT VISTA ORO
  • All hotels in Benidorm

Denia

  • PORT DENIA

Calpe

  • PORT EUROPA

Alicante

  • PORT ALICANTE

Valencia

  • PORT AZAFATA VALENCIA
  • PORT FERIA VALENCIA
  • All hotels in Valencia

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