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The hotel industry is constantly evolving, and in an increasingly digital world, offering efficient and personalized service is key to standing out.
With this in mind, at Port Hotels, we have taken an important step towards the future by incorporating artificial intelligence into our daily operations with the help of Quick Text, an AI-powered virtual assistant for hotels.
The implementation of Quick Text allows us to automate online interactions with guests, providing instant responses to their questions and requests. This tool not only enhances the customer experience but also optimizes the time and performance of our reservations and call center team, reducing low-value calls and improving operational efficiency. In addition, it generates new opportunities for direct sales, increases the average ticket value, and creates proactive and personalized marketing actions.
Quick Text is a French company with over 7 years of experience creating AI solutions for the hotel industry. Its product, Velma, is a virtual assistant that combines generative and conversational AI, resolving 85% of travelers' questions and requests without human intervention. This hybrid innovation dramatically improves response times and streamlines communication, allowing us to provide high-quality service in real-time, 24/7.
The incorporation of Quick Text marks the beginning of a new era for Port Hotels, where artificial intelligence becomes a key tool in offering even more personalized service.
In an industry where customer satisfaction is everything, Port Hotels demonstrates that innovation and adaptation are essential for leading in a competitive market. This move reflects our commitment to staying at the forefront of technology and ensuring a service of excellence.
