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Port Hotels continues to advance in its commitment to inclusion, accessibility and social sustainability with the certification of its Hotel Port Azafata as the first Autism Friendly hotel in the Valencian Community. This certification, awarded by the Autism Friendly Club, recognises Hotel Port Azafata as a space adapted to the needs of people on the autism spectrum, positioning it as a benchmark within the regional hospitality sector.
The process to achieve this certification involved comprehensive training for over 70% of the hotel’s staff, the adaptation of common areas with pictogram signage, and the implementation of personalised protocols to ensure a safer, more understandable and comfortable experience for all guests. Key initiatives include priority check-in, quiet rooms, special breakfast arrangements and the availability of sensory kits for moments of sensory overload.
This initiative is part of Guest of the Planet, Port Hotels’ social commitment to fostering responsible, accessible and sustainable tourism. Through this programme, the group promotes projects and certifications that enhance guest wellbeing and encourage the inclusion of diverse communities, consolidating Port Hotels as a leading example of social integration within the tourism sector.
Diego Fernández Pérez de Ponga, CEO of Port Hotels, commented:
"This certification reflects Port Hotels’ true commitment to people. We want to build a more human, accessible and inclusive way of travelling – and this is just the beginning of a path we are determined to follow."
Alberto Gutiérrez, President of Autism Friendly Club Global, added:
"Cognitive accessibility is an urgent need in tourism. Port Azafata Hotel has led the way in its region, showing that with the right training and intent, truly inclusive spaces can be created. This certification places the hotel at the forefront of tourism designed for everyone."
Port Hotels aims to extend these practices to other properties across the group, focusing on universal accessibility and neurodiversity. In Spain, over 650,000 people are on the autism spectrum – both children and adults travelling for leisure or business – highlighting a growing need for adapted accommodation and greater social responsibility.
With this milestone, Port Hotels reinforces its commitment to an inclusive, innovative and accessible model of tourism for all.
